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FAQ:
What are the setup fees and monthly costs involved?
SMartWeb Company charges a one time setup fee depending on the size and type of
webhosting package ordered. The full rate charts for available hosting packages
are shown on the Web Hosting pages.
How do I set up my email?
SMartWeb Company web hosting clients can set up POP Accounts,
Forwarders/Aliases, & Auto-Responders in the Web Browser Control Panel that
comes with every SMartWeb Company web hosting package. This can be done by
yourself, and without any assistance from the SMartWeb Company staff.
How do I upload my files?
All SMartWeb Company web hosting packages allow the usage of FTP, Telnet, SSH,
File Manager, MS FrontPage?, and other web development publishing programs,
to upload files to your website.
Is there a trial period or money-back guarantee?
SMartWeb Company offers a full 30 day money back guarantee. No questions asked.
If you are not happy for any reason, cancel your SMartWeb Company service
within 30 days of signup and your full setup fee and monthly costs will be
refunded. The only exception to a refund, is if you violate SMartWeb Company
Terms of Service(TOS). Violations of the TOS usually are due to spamming,
hacking, and illegal content. Your account can be cancelled ONLY by submitting
secure service cancellation from. Other methods of cancellation are not valid.
How fast are websites set up?
SMartWeb Company strives for a setup time of no more than 60 minutes per order.
If an order is placed during normal business day hours, orders may be processed
in only a few minutes.
Does my website get a control panel?
Yes. Every SMartWeb Company web hosting package comes with a web browser based
control panel. The control panel includes many features including; email
configurations, chat rooms, mailing lists, pre-installed cgi scripts,
databases, chat rooms, and much, much, more... The Windows NT? account
control panels run on a Red Hat? Linux backend, and feature email based
features only. A demo of the control panel can be found here.
How am I billed?
SMartWeb Company invoices you via email. You can request a monthly statement via
email as well, at any time. Hard copy invoices can be mailed for those
Affiliation Programs that request such. You will receive an invoice for each
service/account order every month on the same day the service was ordered (if
it is a monthly service). Special arrangements can be made for custom billing
requirements. SMartWeb Company accepts Western Union, Standard Trust Bank,
Oceanic Bank, Bank Wire Transfers, Company Checks, Personal Checks, Money
Orders, and PayPal (paypal@smartwebng.com)
How much assistance do you provide for my website?
SMartWeb Company will assist you with all support for services provided directly
thru SMartWeb Company. SMartWeb Company will help you with basic settings for
your email software and ftp client, as well as assist you with using the web
browser control panel. SMartWeb Company is not responsible for teaching you how
to use another company's products. Example: SMartWeb Company will assist you
with the settings for using MS FrontPage?, but we will not teach you how to
actually use the product itself. You need to contact the software maker in such
a situation, who provides tech support for how to use their product. SMartWeb
Company cannot even attempt to support all the thousands of software products
on the market. SMartWeb Company will attempt to provide some tech support for
the most popular programs our clients use. SMartWeb Company is not responsible
for assisting with your own programs and cgi scripts. If you choose to install
your own programs and cgi scripts on your site, you are responsible fully for
installing them. SMartWeb Company will provide support for any program or cgi
script that we provide pre-installed with your web hosting package. SMartWeb
Company is not responsible for designing, nor developing, your website,
including HTML and/or images. SMartWeb Company will attempt to give a quick
look at your design/development problem, and offer a suggestion if it is a
small issue. Anything complicated relating to design/development is not the
responsibility of SMartWeb Company
SMartWeb Company
What if the hardware fails?
SMartWeb Company stocks replacement parts for all servers. SMartWeb Company is
always building new servers for our shared hosting clients, as well as our
dedicated server clients, so a full inventory of parts is maintained. Hardware
failures are uncommon, but they do happen, and are a part of the hosting
business. SMartWeb Company repairs all failed hardware promptly, to minimize
any downtime caused by such.
Are there any hidden costs?
No. All costs are stated plainly on our website. We do not hide fees in fine
print, or in our terms of service pages. The only costs that are commonly found
to occur beyond your expected flat monthly rates per service, are those due to
increased disk space or bandwidth usage. Pricing for such is plainly stated on
our website. SMartWeb Company very often will allow you to upgrade your
packages to the next size up, should you see an increase in disk space levels
or bandwidth usage for the current month, and not want to pay for such
additional usage. Disk space usage and availability, as well as estimated
bandwidth usage, is available to you in the majority of the control panel
versions included with the hosting packages.
What is Cpanel?? Do you have a Demo?
CPanel? is the brand name of the web browser control panel software that
SMartWeb Company utilizes on its web hosting packages. A demo of the control
panel can be found here.
What happens if I decide to leave SMartWeb Company?
You are free to leave at any time.
Is there a discount if I pre-pay for several months in advance?
SMartWeb Company offers 2 months free for all yearly advanced payments. Pay for
12 months of service, and receive 2 months free.
May I have some examples of some sites hosted by you?
SMartWeb Company makes a sample client page available to the public on it's
website. This page has examples of virtual hosting, dedicated server and
co-location.
Does my website have their own IP number or is it shared?
This depends on the type of hosting packages you order. Traditionally all
SMartWeb Company hosting packages come with a dedicated IP address. SMartWeb
Company dedicated servers have the ability to utilize IP based, or IP less,
virtual hosting configurations.
What type of support do you offer? Average Response Time?
SMartWeb Company offers support to our clients 24/7/365 via web based ticket
system, email, IC. A pager number is also available for dedicated server
clientele. We strive for response times of no more than a few hours. Response
times of just a few minutes are quite common during normal business hours.
SMartWeb Company has recently implemented a web based support ticket system,
which integrates all incoming support email into it. The ticket system tracks
support inquires by "time waiting" for response from the support dept. The
SMartWeb Company administration carefully monitors that the SMartWeb Company
support staff maintains a fast response time, with courteous and helpful
service.
Can I have adult content on my website?
Yes, you can have adult content on your websites, But you must follow all our
rules and regulation.
May I view your Terms Of Service?
The SMartWeb Company terms of service (TOS), including policy and service
guidelines, are available online at: http://www.smartwebng.com/rules
How long have you been in business?
The company has been in business since September 2004, the company was
incorporated in the State of Plateau, Nigeria. SMartWeb Company entered the web
hosting industry in September 2004.
Do you support International domain names and clients?
SMartWeb Company can host all international domains on its servers. SMartWeb
Company can accept foreign clientele, just please be advised that all
correspondence must be conducted in English. The client is responsible for
handling the registration process of foreign domain name(s). This must be
pointed to name servers on the SMartWeb Company network as assigned, or you can
use other name servers and route the domain name to the IP address you are
assigned. SMartWeb Company cannot handle the foreign domain registration
process for you, due to the fact that we do not speak all of the potential
foreign languages that may be involved. SMartWeb Company will assist you
however, with any technical information need to accomplish this.
How do I transfer my domain name?
SMartWeb Company will attempt to file the necessary electronic forms for your
domain name transfer with InterNIC. If SMartWeb Company is unable to file such
with your specific domain name registrar, SMartWeb Company will send you
instructions on how to do such yourself, including all necessary technical
details. Clients may opt to not have SMartWeb Company handle the domain name
transfer, or to delay doing such, as an option on the web hosting order form
required for signup.
What if my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or if extreme, or second
time offenders, sites may be cancelled. Each occurrence is dealt with on a case
by case basis, and we try to work things out with every client. Notifications
will be sent, if SMartWeb Company takes any action on your account.
What if I want to upgrade my website?
You may upgrade or downgrade your SMartWeb Company web hosting package at any
time. You will be required to pay the difference in the setup fee for your
current plan, and the plan you are upgrading to, should you decide to choose a
larger plan. You will then pay the new monthly fee for the new account package
that you select. Transfers between operating systems (ie..Linux to Windows
NT?) will require a setup fee to be paid.
How is my website monitored?
SMartWeb Company maintains internal and external monitoring systems for every
Package in the SMartWeb Company Data Center. The Package are checked every 5
minutes via network monitoring software. SMartWeb Company monitors uptime as
well as individual features and services running on each Package. SMartWeb
Company staff is notified via alarms, email, screen popup, and paging, if a
problem occurs.
Do you have a Service Level Agreement (SLA)?
The HostForWeb Corporation terms of service (TOS), including policy and service
guidelines, are available online at: http://www.smartwebng.com/sla.html.
What is your connectivity to the Internet?
SMartWeb Company is Nigeria premier hosting provider, providing reliable,
scalable solutions for customers of all sizes and services. SMartWeb Company
has access to all the major carriers in Nigeria without the need for local loop
circuits.
Do you have battery backups and generators?
Our Network Operations Center is in Chicago and is backed up and protected by
UPS (Uninterruptible Power Supply) systems. In a very rare case of utility
outages, our auto-start generators start automatically, taking over for the UPS
system and supplying all necessary power for our Network Operations Center.
APC?, Tripp-Lite?, & Liebert? UPS Systems provide the power backups,
along with Kohler? generator systems.
What kind of security does the SMartWeb Company Data Center have?
The SMartWeb Company Data Center in Chicago, IL USA is a high security facility.
Double metal security doors, with interior gating, protect the main entrance to
the facility. The windows-less facility has advanced security, fire,
temperature, and flood alarms, directly piped into the Security Monitoring
Company via phone, cellular, and internet connections. A 16-camera digital
video system monitors the interior and exterior of the Data Center. This video
system is monitored internally at the facility and externally from the SMartWeb
Company Sales/Support office. The video data is recorded live both on and off
site, and stored for several months ahead. Visitors cannot gain access into the
faclity without employee escort. The physical servers and equipment area is
secured from the visitor's area by huge metal doors, as well as metal sheeting
and bulletproof glass walls. Armed guards are planned for the future, but not a
necessity at this junction.
How is extra bandwidth billed?
SMartWeb Company maintains software on every server and on the switches to
monitor individual website usage and server-wide usage. Bandwidth is billed per
Gigabyte (GB) over your monthly allocation, rounded up to the nearest Gigabyte.
Usually between the 3rd and 5th of the month you will receive your bandwidth
overage billing, if applicable, for the preceding month's usage.
What is included in my website package?
SMartWeb Company provides full hardware, software, support, and system
administration for your SMartWeb Company shared hosting solution. The software
provided includes the operating system, ftp & email software, web server
software, and a control panel. SMartWeb Company even includes free e-commerce
shopping cart software. Everything you need to conduct business on the
Internet, or maintain a personal website, is included in your SMartWeb Company
hosting solution. SMartWeb Company will provide basic support on
services/software that we provide you with your account. SMartWeb Company does
not develop your website for you, nor provide tech support on how to use
software products that we do not provide to your directly...even if we do
support them. We are always more than willing to help you if we can though with
external issues, time permitting...
Why should I choose SMartWeb Corporation as my webhost?
Simple. SMartWeb Company maintains one of the most feature rich hosting packages
on the online market, so advanced that many hosting companies cannot compete,
SMartWeb Company was one of the first hosting companies in Nigerian industry to
offer technical support via ICQ & AOL Instant Messenger, as well as to offer
high bandwidth packages (20GB+ per month) to the general public. SMartWeb
Company offers Cpanel? on it's packages, the premier software in the
business. SMartWeb Company offers a 30 day full money back guarantee for new
clients that sign up...so you really cannot loose by selecting SMartWeb
Company. SMartWeb Company has won several awards for providing some of the most
complete hosting packages and support levels available.
How do I get started?
Simple! Just fill out one form....the Secure New Account Order form! You will
receive details shortly afterwards about how to proceed with your new SMartWeb
Company Web Hosting Account!
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